Returns
W here Customers are “consumers” (i.e. a natural person acting for purposes other than their business, commercial, artisanal or professional activity), Customers have the right, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, to withdraw from the Sales Contracts within 30 days from the date of receipt of the Products covered by the Sales Contracts. The Right of withdrawal must be exercised by Customers by sending a written communication, by e-mail to the address indicated in art. 15 of the conditions of use, containing:
(i) the expression of the will to exercise the right of withdrawal;
(ii) the indication of the Order which gave rise to the Sales Contract from which they intend to withdraw.
In the event of exercise by Customers of the right of withdrawal referred to in this art. 9. of the conditions of use:
(i) Customers undertake to return the Products within 10 working days from the date of the withdrawal notice pursuant to art. 9.1 of the conditions of use;
(ii) all costs associated with the return of the Products are entirely borne by the Customers;
(iii) undertakes to refund the Price as soon as possible, and in any case within 30 days from the date of receipt of the withdrawal notice referred to in art. 9.1 of the conditions of use, provided that:
- the Products have been returned and are intact;
- the original packaging/wrapping of the Products is also returned and is intact;
- any accessories, instruction manuals, etc. are also returned and are intact;
- the receipt sent with the purchase is returned;
- the Products have not been used;
(iv) will communicate to Customers the methods of reimbursement of the Price and may, to this end, request from Customers their bank details (IBAN and account holder).
If Customers exercise the right of withdrawal in a manner that does not comply with the methods and terms set out in Article 9 of the Conditions of Use, and in particular if they do not return the receipt proving the purchase, Customers are not entitled to a refund of the Price.
Defects / non-conformities of the Products
If the Products have a guarantee recognised by the manufacturer (commercial/conventional guarantee), any defects/deformities of the Products must be reported by the Customers directly to the manufacturer according to the methods and terms indicated in the guarantee itself.
"Consumer" Customers (as defined in art. 9.1 of the conditions of use) may request from the seller, within the term set out in art. 132 of Legislative Decree 206/05 (Consumer Code), the remedies provided for by the same Consumer Code for defects of conformity of the Products existing at the time of delivery of the goods.
Do you need to return an order? Download the form .