W hen the Customers are "consumers" (ie a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out), the Customers have the right, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, to withdraw from the Sale and Purchase Agreements within 30 days from the date of receipt of the Products covered by the Sale and Purchase Agreements. The right of withdrawal must be exercised by the Customers by sending a written communication by e-mail to the address referred to in art. 15. of the conditions of use, containing:
(i) the manifestation of the will to exercise the right of withdrawal;
(ii) the indication of the Order that gave rise to the Sale and Purchase Agreement from which they intend to withdraw.

In case of exercise by the Customers of the right of withdrawal referred to in this art. 9. of the conditions of use:
(i) Customers undertake to return the Products within 10 working days from the date of the notice of withdrawal pursuant to art. 9.1 of the conditions of use;
(ii) all costs related to the return of the Products are entirely borne by the Customers;
(iii) undertakes to reimburse the Price as soon as possible, and in any case within 30 days from the date of receipt of the notice of withdrawal pursuant to art. 9.1 of the conditions of use, provided that:
- the Products have been returned and are intact;
- the original packaging / packaging of the Products is also returned and the same is intact;
- any accessories, instruction manuals, etc. are also returned and they are intact;
- the tax receipt sent with the purchase is returned;
- the Products have not been used;

(iv) will communicate to the Customers how to reimburse the Price and may, for this purpose, ask the Customers for their bank details (IBAN and account holder).

If the Customers exercise the right of withdrawal in a way that does not comply with the methods and terms referred to in Article 9 of the conditions of use, and in particular if they do not return the tax receipt proving the purchase, the Customers are not entitled to a refund of the Price.

Defects / non-conformities of the Products

If the Products have a guarantee recognized by the manufacturer of the same (commercial / conventional guarantee), any defects / discrepancies of the Products must be reported by the Customers directly to the manufacturer according to the methods and terms indicated in the guarantee itself.

"Consumer" customers (as defined in art. 9.1 of the conditions of use) may request the seller, within the term set out in art. 132 of Legislative Decree 206/05 (Consumer Code), the remedies provided for by the Consumer Code for the lack of conformity of the Products existing at the time of delivery of the goods.